RESPONSIBLE GAMBLING POLICY
Netbet Co Ltd (Trading as Netbet Uganda)
Responsible Gambling – Quick Guide
Gambling should be fun and controlled.
If it stops being enjoyable or starts affecting your finances, work, or personal life, help is available.
At Netbet Co Ltd, we are committed to:
- Promoting safe and responsible gambling
- Protecting vulnerable players
- Preventing underage gambling
- Providing tools and support for players who need help
If you ever feel gambling is becoming a problem, we encourage you to pause, seek support, or self-exclude.
1. Our Commitment to Responsible Gambling
Netbet Co Ltd believes gambling should be a form of entertainment, not income. We are committed to operating a responsible, transparent, and fair gaming platform that prioritizes player wellbeing.
We actively:
- Promote responsible gambling practices
- Identify and support players at risk
- Comply with Ugandan gaming laws and regulations
- Work with relevant authorities and support organizations
Player safety always comes before commercial interest.
2. Gambling Responsibly
We encourage all customers to follow these responsible gambling principles:
- Bet for enjoyment, not to make money
- Only gamble with money you can afford to lose
- Understand that all games are based on chance
- Set personal limits on time and spending
- Take regular breaks from betting
- Avoid gambling when stressed, tired, or under the influence of alcohol or drugs
- Never chase losses
If gambling starts to feel stressful or compulsory, it may be time to seek help.
3. Staying in Control
To help players maintain control, Netbet Co Ltd provides access to responsible gambling tools, including:
- Deposit limits (daily, weekly, or monthly)
- Betting and transaction history
- Session reminders and account monitoring
- The option to take a temporary break or self-exclude
We strongly encourage players to regularly review their betting behavior.
4. Monitoring Your Betting Activity
Players can monitor their activity by reviewing:
- Deposits and withdrawals
- Betting history and results
- Time spent on the platform
Monitoring your activity helps you stay informed and recognize early signs of risk.
5. Warning Signs of Problem Gambling
You may be experiencing gambling-related harm if you:
- Spend more money or time than planned
- Chase losses or increase stakes to recover money
- Borrow money or sell possessions to gamble
- Gamble to escape stress or emotional difficulties
- Lie to family or friends about gambling
- Neglect work, family, or personal responsibilities
- Have tried unsuccessfully to stop or reduce gambling
If any of the above apply, we strongly recommend seeking support.
6. Self-Assessment
Players unsure about their gambling habits are encouraged to take a self-assessment through recognized counselling services or seek professional advice. Acknowledging the issue is the first step toward control and recovery.
7. Self-Exclusion
What Is Self-Exclusion?
Self-exclusion allows a player to voluntarily restrict access to their Netbet account for a defined period or permanently.
Types of Self-Exclusion:
- Temporary Self-Exclusion – A break for a chosen period
- Permanent Self-Exclusion – Permanent closure with no possibility of reactivation
Once self-excluded:
- You will not be able to place bets
- You will stop receiving marketing communications
- Attempts to bypass restrictions are prohibited
Netbet Co Ltd ensures all self-exclusion requests are strictly enforced.
8. Requesting Self-Exclusion or Support
Players may request self-exclusion or support by:
- Contacting Customer Support
- Requesting a free confidential support call
- Using available responsible gambling tools
All requests are handled with discretion and respect.
9. Counselling & Support Services
If gambling is negatively affecting your life, independent professional help is available.
National Support (Uganda)
National Lotteries and Gaming Regulatory Board (NLGRB)
Toll-Free Counselling Line: 0800 285 800
Licensed counsellors are available during official working hours.
10. Preventing Underage Gambling
Netbet Co Ltd strictly prohibits gambling by anyone under the age of 25 years, in accordance with Ugandan law.
- Age verification checks are conducted
- Accounts belonging to underage individuals will be closed immediately
- Any winnings will be forfeited
Parents and guardians are encouraged to supervise internet access and prevent minors from using gambling services.
11. Protecting Vulnerable Players
We actively monitor player behavior to identify patterns that may indicate gambling harm. Where necessary, Netbet Co Ltd may:
- Contact players with responsible gambling advice
- Apply account limits or restrictions
- Recommend self-exclusion or external counselling
Our priority is player wellbeing.
12. Responsible Advertising & Promotions
Netbet Co Ltd ensures that:
- Advertising does not target minors or vulnerable individuals
- Promotions are transparent and fair
- Responsible gambling messages are clearly communicated
We do not promote gambling as a solution to financial problems.
13. Our Ongoing Responsibility
Responsible gambling is an ongoing commitment. Netbet Co Ltd regularly reviews its policies, tools, and practices to ensure continued compliance and player protection.
14. Contact Information
For support, guidance, or responsible gambling assistance:
Netbet Co Ltd – Customer Support
Phone: 0778014198
Email: customercare@netbetug.com or info@netbetug.com
Please gamble responsibly.